Privacy Policy
robot® Plan (the website, web app and iOS app, together “robot Plan”) is operated by robot electrical solutions pty ltd (“we”, “us”). This policy explains what information we collect, why, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Who robot Plan is for
robot Plan is job management software for electricians and other trade businesses (“account holders”). Account holders use it to store details about their own customers. For that customer information, the account holder decides what is collected and why; we store and process it on their behalf.
What we collect
- Account details — your name, business name, email, phone number, ABN, logo and login credentials.
- Business content — customers, properties, projects, jobs, quotes, invoices, plans, notes, photos, voice notes and messages you create or upload.
- Your customers’ details — names, email addresses, phone numbers and site addresses you enter, plus their responses (for example viewing or accepting a quote, or paying an invoice).
- Payments — subscription and robot Pay payments are processed by Stripe. We receive payment status and limited details (such as the last four digits of a card); we never see or store full card numbers.
- Device and usage information — device type, app version, push-notification tokens, IP address, log data and how features are used, so we can run, secure and improve the service.
- Camera, photos and microphone — only when you choose to take or attach a photo or record a voice note. We never access them in the background.
How we use it
- To provide robot Plan: send quotes, invoices, reminders and receipts by email or SMS, show your calendar, and sync with tools you connect.
- To send push notifications you’ve allowed, such as a quote being accepted or an invoice being paid.
- To provide support, keep accounts secure and prevent fraud.
- To tell you about product updates. You can opt out of marketing emails at any time.
- To measure and improve our advertising and product. We do not sell personal information.
Who we share it with
We use trusted service providers who process information for us under contract, including:
- Supabase (database and file storage) and Vercel (hosting)
- Stripe (payments)
- Resend (email) and Twilio (SMS)
- Apple Push Notification service (iOS notifications)
- Anthropic and OpenAI (optional AI features, such as the assistant and plan drafting)
- Xero and ServiceM8 — only if you choose to connect them
- Meta and Google (advertising measurement on our website)
Some of these providers store data outside Australia, including in the United States. We may also disclose information where the law requires it.
Keeping it safe
Data is encrypted in transit, access is restricted to your account and team, and we limit staff access to what’s needed to support you. No system is perfectly secure, so please keep your password private.
How long we keep it
We keep your information while your account is active and for as long as needed for legal, tax and record-keeping purposes. You can ask us to delete your account and data at any time.
Your choices and rights
- Access or correct your information from Settings, or by contacting us.
- Ask us to delete your account by emailing support@robotplan.com.au.
- Turn off push notifications, camera, photo or microphone access in your iPhone Settings.
- If you are a customer of a business that uses robot Plan, contact that business first; we’ll help them respond.
Children
robot Plan is a business tool and is not directed at children under 16.
Changes
We may update this policy. We’ll change the date above and, for significant changes, let account holders know.
Contact and complaints
Email support@robotplan.com.au. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.