Getting help
Book a call, chat with Sophie or email the robot team.
Built by robot, supported by real people. Pick whatever’s easiest — we usually get back to you the same business day (Sydney time).
Book a call
Want to talk it through? Book 15 minutes on the phone with the robot team at a time that suits you. Bring your question — or a real job — and we’ll walk you through it.
Chat with Sophie
Sophie is robot’s digital assistant. She answers most questions straight away, any time of day. Tap the chat bubble on your Home screen or in the plan designer and ask away.
Email us
Email support@robotplan.com.au. A screenshot of what you’re seeing helps us sort it faster.
Help inside the app
- Tap Feedback at the top of the screen (on a computer, Feedback & support in the side menu) to send us a note.
- Tap your name, then How-to videos, for walkthroughs.
- Browse this Help Centre for step-by-step guides.
Still stuck?Talk to a real person on the robot team, or ask Sophie any time.