How to take a deposit on online bookings

Before you start

Booking deposits are paid through robot Pay, so set that up first under Settings → robot Pay. Until it’s ready, the deposit option can’t be switched on. See Set up robot Pay.

Turn on deposits

1. 1
   Go to Settings → Online booking.
2. 2
   Tick Take a deposit when customers book.
3. 3
   Enter the Deposit amount (inc GST).
4. 4
   Tap Save changes.

What the customer sees

Your booking page shows how much deposit secures the booking. At the last step, the button says Pay $[amount] deposit & send. They pay by card, Apple Pay or Google Pay.

The booking only comes through to you once the deposit is paid. If they back out of paying, nothing is sent and they can fill the form in again.

After it’s paid

• The booking shows ✓ $[amount] deposit paid in your Bookings list.
• When you invoice that job, the deposit comes off automatically as a Deposit received line.
• The money reaches your bank on Stripe’s normal payout schedule. The fee is the same as your invoices: 2.4% + 30¢.
• If a customer starts a booking but never pays, it shows under Recent as Deposit not paid, so you can follow up with a call.